RECENT EXPERIENCE
Marriott Vacation Club
Nusa Dua Gardens Resort - Nusa Dua Terrace Resort - Bali
International Sales Team Leader
April 2018 - Present
Marriott approached me early in 2018 and asked if I would be interested to join as a Sales Executive. I agreed but within a very short time I was promoted to Manager (International Sales Team Leader) level. Since that time I have achieved top volume in 3 of the last six years and was given an 'Excellence Always' award in 2021.
Key Reward Associates
Founder and Director
Jul 2014 – Jul 2017
KRA was designed to partner exclusively with a progressive, forward thinking hotel or hotel group to generate sales of premium memberships on their behalf and maximize profit potential. However a suitable partnership did not eventuate due mainly to many resort owners wrongly viewing Timeshare as a bad bet and having a less than glowing reputation in Bali due to being badly sold and marketed by a small number of people.
Rather than viewing this as unsuccessful I see it as a valuable learning experience of doing business in Indonesia. My 'ethical' style of selling which puts the clients' needs first dramatically increased business at my previous company (see below) and created a very happy and satisfied client (membership) base.
Bali Palms and Bali Shangrila Beach Club
Candidasa - Bali
Sales and marketing manager
Feb 2011 – Jul 2014
Resort Sales and Marketing manager for two members and owners resort hotels in East Bali. Also F2B In-House Sales for Memberships and Fractionals. I personally generated over $1.6 million in short term business for them and thus a further $6-7 million long term in management fees from members. See recommendations from some of my clients below.
Asian Travel Bali (H.O. Singapore) and Classic Holidays (Australia)
Nusa Dua and Kuta - Bali
Sales Consultant (Cold Line)
Mar 2005 – Jan 2011
Part of a small and exclusive team selling Asian Travel Club Memberships and then Classic (Australia) memberships, cold line, from leads generated by telemarketing, OPC and self-gen. Very successful earning the comment from the owner "Thank you for paying for my apartment complex" which he built during my tenure there.
I also designed and implemented various computer aided selling tools for the team.
Club Bali Resorts @ Jayakarta Resort Bali
Sales consultant
Jan 2004 – Feb 2005
Cold line sales of points based memberships for the Club Bali group at the Jayakarta Hotel in Legian - Bali. My first foray into timeshare (Vacation Ownership). Very successful during my time there. (See Recommendation from Tony Makay who was my PD.
I was offered a Management position by the owner but had already made a decision to move to ATC (above) after severe staff shortages negatively affected business at Club Bali.
The Offley Arms Pub/Resto - Cheshire UK
Owner Landlord
Jan 1993 – Aug 2002
The Offley Arms is a large 18th century Public House and Restaurant in Cheshire, England. It was a failing business when I took it over. Myself and my partner turned it into a popular and successful 'destination' family venue building food trade and completely changing the character of the place.
The local populace at the time gave us 6 months before we gave up (based on many others trying, and failing, to make the right changes). We were there nearly 10 years and finally decided to sell because of the emergence of "Chain" venues popping up everywhere which dramatically undercut independent pubs such as ours.
Prior to 1993
Prior to 1993
I was successful in Business to Business Direct Sales in the UK in commodities such as Fruit Juices and Coffee (Rantor UK) and Couveture (Callebaut Belgium) I also managed a 4* hotel in Gozo, Malta for two years and, earlier, set up my own entertainment business operating mobile disco's across the country (UK) and guesting at various nightclubs.
RECOMMENDATIONS
These are a few recommendations from professionals I have encountered or collaborated with during the course of my work.
Gary Jordan
Sales Manager at Bali Palms Resort
I was very lucky to have been recruited by John in 2013 to work for him at Bali Palms Resort in Candi Dasa . During my time here I found John to be an excellent manager, as he was always willing to help and assist whenever required. John has a great relationship with his colleagues and staff and I always found him to be very fair and kept the best interests of both his members and his colleagues at heart. I can certainly say that he is a great asset to any business, but particularly any business involved in holiday ownership/timeshare. I can certainly say that if you are given the opportunity to work for John, you will find it productive and also enjoyable .
Bill Donaldson
sales consultant at Harcourts Seminyak
I had the pleasure of working with John at Asian Travel. I found him to be totally selfless and he offered great enthusiasm in assisting others to be successful, which was of no financial benefit to himself, but pulled the team closer together. He is a professional who never pre-judges and I have seen him close deals where others would have given up. I can recommend him as an asset to any company who wants to move forward.
Guy Nelson
Principal and Business Coach at BizPlanPlus & Bali Business Coach - Business Planning and Business Coaching
I worked with John in the holiday ownership industry while he and I were at Club Bali roughly ten years ago and have remained a friend of his since. I consider John one if the best sales experts I have had the pleasure to know and work with. His continued sales success is founded on his appreciation that people prefer to make informed 'buying' decisions rather than be 'sold' to. John demonstrates value to his clients in a way that fits their expressed needs, and the vast majority remain John's loyal customers for many years.
I would not hesitate to recommend John for any hospitality industry venture that requires a seasoned expert in holiday ownership start-up and ongoing operations targeted at aggressive sales targets.
Gill McDonald
Student at Life, the Universe and Everything
I had the pleasure of meeting John when he commenced as a salesman for the Bali Shangrila Beach Club in 2011, where I have been a member since 2009. Enjoying his company and quick witted humour, made my husband to be's first trip to Bali such an enjoyable and memorable one, that we decided to hold our wedding there the following year and were honoured to have John as our guest.
Over the years I have witnessed many interactions between John and his bosses, his employees and his customers (most of whom have since become his friends) and in all circumstances he has shown the utmost integrity and honesty. He has a likeable personality and is a considerate, helpful and hard working individual of whom I have great respect for and absolutely no hesitation in recommending.
bruce gardiner
Senior Geologist at Ma'aden Gold
John is an excellent marketing manager, and I can recall dozens of stories from many sources, attesting to his ability to make clients feel at ease and feeling reassured that all dealings are transparent and that they are getting nothing but value for their money.
He works fantastically with his marketing team, and appears to have the rare quality of being both liked and respected by his people. He is a pro at walking the fine line of maintaining a professional approach and ensuring that the fun is always kept in his business dealings, so that clients are reminded about holiday ownership is all about.
Maureen Pound
The Business Coach for the Brave, empowering small business owners to work less and earn more doing what they love.
John knows the hospitality industry very well and takes pride in his work. He gets along well with people and is very good at building relationships and managing clients. He is a great sales person without being overbearing or pushy. I would recommend John and am happy to do business with him in the future.
Deborah Allen
Director Advanced Aesthetic Solutions
John is a sales person of note, who goes the extra mile for his clients. I have always been very satisfied with his customer service and can do attitude. As well as being a professional in his field he is also extremely personable and well liked by his colleagues and customers. John is extremely goal focused and results driven and I have no hesitation in recommending John for any sales and marketing role he embarks on.
Jennifer Abbey
Retired : Adelaide and Bali
My husband and I met John in mid-2013 when we arrived at a Bali property where we had arranged a long stay. After settling in John introduced himself as head of sales and invited us to look around. Warning him we weren't in the market for more timeshare, we accepted his invitation out of curiosity.
Straight away we saw John's approach as a breath of fresh air. Our past experience as consumers over 20-odd years has convinced us that time share is an excellent product too often sold badly. Too many high-pressure arm-twisters keen to 'get rich quick' with a one-sided patter aimed only at securing a quick sale and moving on to collect another scalp.
John is a contrast in every way; a demonstration of our belief that a good, sustainable business is about relationships. He patiently met our request to put everything in writing at each step, supplied information we hadn't thought to ask for and very quickly grasped our particular situation and interests. Nothing was rushed; everything was collaboratively and amiability worked through for as long as it took. The result - reluctant starters, we finished up happily buying two months - was an excellent outcome for us and for his side too.
That's why we see John Ward as the antidote, the sales alternative, the industry needs. His considerate, personable manner, his professional candour and high personal integrity meant that our business was completed to everybody's satisfaction and left us open to further opportunities he might have for us. The man's well worth knowing at the personal level too. We, like many of his clients, went on to become firm friends. We'll follow John's career with interest..
Shirley Wacowich
Consultant
John works tirelessly to exceed client expectations by providing a variety of options that are aligned with client needs/requirements. He demonstrates a strong, professional commitment to clients that continues long after the sale to ensure client satisfaction on an on-going basis. John addresses all issues in a calm and action-oriented manner which most often results in a win-win resolution. He is very personable and works well with colleagues, clients, and staff.
Komang Astawa
General Manager at Bali Palms Resort & The Bali Shangrila Beach CLub
john is very attractive as a sales person, he has very strong characterand interpersonal, very communicating and has capability to deliver the best service on his position.
Tony McKay
Timeshare Sales & Marketing Management
During my 30 plus years in the timeshare industry I've recruited and worked with a lot of good people. John Ward is right up there as one of the very best of them.
I sincerely commend him to any organisation or individual as a great guy of the highest integrity and at times astounding capability. I wish him every success in life and in his career choices.
Margaret Jamieson
Past owner of Chokolat
I first had the pleasure of meeting John Ward in 2011 in his position of Salesman at the Bali Palms Resort, Candidasa, Bali.
John is very personable and likable and proved to excel in that position. He showed complete dedication and determination. John has excellent communication and interpersonal skills and is extremely patient. He had proven himself to be a loyal person, self driven and able to lead his team to achieve great goals.
I believe these traits led him to the promotion of Sales and Marketing Manager.
I wish John well in his future endeavors & career and I believe he will be a great asset to any company in the position of his choice.EDUCATION
Open University
Diploma Marketing and Communications 1980 - 1982
Correspondence course.
Terrington St. Clements
CSE Grade 1 English, Art, Sciences, Social Studies. Grade 2 Mathematics, Geography.
5 Year Awards for English and Art.
School Prefect
1974 - 1979
